Your questions, answered
Discover everything you need to know about Ivory & Gold Home Services. We've compiled answers to our most frequently asked questions to ensure transparency and help you understand how we deliver a luxury home care experience in Brisbane.
Frequently asked questions
At Ivory & Gold Home Services, we believe in clear communication and setting expectations. Below, you'll find answers to common queries, designed to help you understand our luxury cleaning process and commitment to your home.
What makes Ivory & Gold Home Services special or different from other cleaning services in Brisbane?
Ivory & Gold Home Services stands out from other cleaning services in Brisbane because we deliver more than a clean — we provide a luxury home care experience. We focus on high-touch details, premium presentation, and consistent results every visit. We use eco-friendly Australian made products and carefully cater our cleaning to suit homes with children and pets. As a family-owned business, we pride ourselves on trust, professionalism, and genuine care, leaving every home feeling fresh, elevated, and truly looked after.
What do clients need to know or do before you arrive to clean their home?
To ensure an efficient and high-standard clean, please let us know any priority areas or special requests, secure pets if they may be anxious or reactive, ensure clear access to the home (keys, gate codes, or instructions), clear benches and floors of personal items where possible, and advise us of any product sensitivities, children’s needs, or allergies. This allows us to work efficiently and deliver the highest standard of clean every visit.
What are some common worries or concerns people have about hiring a cleaning service, and how does Ivory & Gold Home Services put their minds at ease?
Many people worry about trust, reliability, and letting someone into their personal space. Others are concerned their home won’t be cleaned to the standard they expect, or that harsh chemicals may affect children or pets. At Ivory & Gold Home Services, we ease these concerns by offering a professional, respectful and detail-focused service every visit. As a family-owned business, we take pride in building genuine trust with our clients. We use eco-friendly, gentle products suitable for homes with children and animals, and we deliver consistent luxury results with extra finishing touches—so you can feel confident, comfortable, and truly cared for.
What’s included in a standard clean?
Our standard luxury clean includes dusting, vacuuming, mopping, bathroom sanitisation, kitchen surface cleaning, and general tidying. We focus on leaving your home feeling refreshed and elevated. For a detailed checklist, please contact us our cleaning services
Do you bring your own cleaning products and equipment?
Yes, we come fully equipped with our own high-quality, eco-friendly, and Australian-made cleaning products, along with all necessary equipment, so you don't need to supply a thing.
Are your products safe for children and pets?
Absolutely. We carefully select eco-friendly, gentle, and Australian-made products that are safe for homes with children and pets, ensuring a healthy environment for your loved ones.
How much do you charge and is there a minimum booking time?
Our pricing is tailored to your specific needs and the size of your home. Pricing Start from $80 per hour. Please contact us for a personalised quote. We do have a 3 hour minimum booking time, which will be discussed during your consultation.
Do you offer weekly or fortnightly cleans?
Yes, we offer flexible scheduling options including weekly, fortnightly, and monthly regular cleaning services to suit your lifestyle.
Do you do deep cleans or one-off cleans?
Yes, we provide comprehensive deep cleans for a thorough reset of your home, as well as one-off cleans for special occasions or when you just need an extra hand.
Can I request certain areas to focus on?
Certainly! We encourage you to communicate any priority areas or special requests before our arrival, allowing us to tailor the service to your needs.
Do you clean ovens, fridges or inside cupboards?
These services can often be added to your booking as specialised extras. Please let us know your requirements when scheduling, so we can ensure they are included.
Do I need to be home while you clean?
No, you don't. Many of our clients provide access instructions, such as gate codes or key arrangements, allowing us to clean while you're out, so you can return to a sparkling home.
Are you insured and police checked?
Yes, for your peace of mind, our team is fully insured and all members undergo thorough police checks.
How long will the clean take?
The duration of the clean varies depending on the size of your home, its current condition, and the services requested. We can provide an estimated timeframe during your consultation.
Do you offer bond/end of lease or pre-sale cleans ?
Yes, we offer detailed end of lease and pre-sale cleaning services tailored to each home.
Our approach focuses on delivering a high standard, detail-oriented finish to help present your property at its best.
As every home is different, these services are quoted individually based on size, condition, and specific requirements. We recommend reaching out so we can provide an accurate estimate and ensure the best possible result.
Do you offer NDIS Cleaning?
Yes, we work with self-managed and plan-managed NDIS participants. We offer a premium, detail-focused service and accept a limited number of clients to ensure consistency and quality.
Experience the Ivory & Gold difference
Ready to transform your home with a luxury cleaning experience? At Ivory & Gold Home Services, we're dedicated to bringing elegance and calm back into your life. If you have more questions or are ready to schedule your first impeccable clean, we'd love to hear from you.